Last updated: 23/06/2026
1. Overview
At Jeemem, trust matters to us — especially since our service involves sending a Beauty Executive directly to your home. This Privacy Policy explains, in plain language, what information we collect, why we collect it, how we use it, and how we protect it when you use our website or app to book a service.
By using Jeemem, you agree to the practices described in this policy.
2. Information We Collect
We only collect what we genuinely need to deliver your service smoothly and safely.
2.1 Information You Give Us
| Information | Why We Need It |
|---|---|
| Name | To address you correctly and assign your booking |
| Phone number | To confirm bookings, send updates, and let our Beauty Executive contact you on arrival |
| Email address | To send booking confirmations, receipts, and support communication |
| Home address / location | To calculate distance, dispatch the nearest Beauty Executive, and determine conveyance charges (see Section 2.3) |
| Payment details | To process payments for your chosen package (handled securely via our payment partner — see Section 4) |
| Service preferences | To personalize your package selection and notes for the Beauty Executive |
2.2 Information Collected Automatically
When you use our website or app, we may automatically collect:
- Device information (type of device, browser, operating system)
- IP address and approximate location
- Usage data (pages viewed, packages browsed, time spent on the site)
- Cookies and similar technologies (see Section 6)
2.3 Location Information — Why It Matters for Jeemem
Because Jeemem dispatches a Beauty Executive to your home, your location is essential to how our service works:
- It helps us assign the nearest available Executive, so they can reach you within our standard 30-minute to 1-hour window.
- It determines whether your address falls within the free conveyance distance included in your package, or whether additional travel charges apply (as explained in our [Refund Policy] and [Return & Cancellation Policy]).
We only use your location for these service-related purposes — never to track you outside of fulfilling your booking.
3. How We Use Your Information
We use the information we collect to:
- Process and confirm your bookings
- Assign and dispatch the right Beauty Executive to your location
- Calculate conveyance distance and charges accurately
- Send booking confirmations, reminders, and updates (via SMS, email, or app notifications)
- Process payments and refunds
- Respond to your support queries and resolve complaints
- Improve our website, app, and services based on usage patterns
- Send you offers or promotions, only if you’ve opted in (you can opt out anytime)
- Comply with legal requirements, where applicable
We do not use your personal information for any purpose unrelated to delivering and improving your Jeemem experience.
4. How We Share Your Informatio
We do not sell your personal information. We only share it in the following limited situations:
| Shared With | What’s Shared | Why |
|---|---|---|
| Beauty Executive assigned to your booking | Name, address, contact number, service details | So they can locate you and deliver the correct service |
| Payment gateway partner | Payment details (processed securely; Jeemem does not store your card/UPI details) | To complete your transaction |
| SMS/Email service providers | Phone number / email | To send booking updates and confirmations |
| Legal authorities | Relevant information, only if legally required | To comply with the law |
All Beauty Executives and partners working with Jeemem are bound by confidentiality obligations and are expected to use your information only for the purpose of delivering your service.
5. Data Security
We take reasonable steps to protect your information, including:
- Encrypted data transmission between your device and our servers
- Secure payment processing through trusted, PCI-compliant payment partners
- Limited internal access — only authorized team members can view customer data, and only as needed for their role
- Regular review of our security practices
While we work hard to protect your data, no online system can guarantee 100% security. We encourage you to also protect your own account credentials.
6. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Keep you logged in and remember your preferences
- Understand how customers browse our service packages
- Improve website performance and user experience
You can control or disable cookies through your browser settings. Note that disabling cookies may affect some website features (like staying logged in).
7. Data Retention
We retain your personal information for as long as:
- Your account remains active, and/or
- It’s needed to fulfill the purpose it was collected for (e.g., completing a booking, resolving a dispute), and/or
- Required by law (e.g., for tax or billing records)
If you wish to have your data deleted, you can request this — see Section 9.
8. Your Rights & Choices
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or outdated information
- Withdraw consent for promotional communication at any time
- Request deletion of your personal data, subject to legal/record-keeping obligations
- Ask questions about how your data is used
To exercise any of these rights, simply contact us using the details in Section 10.
9. Children’s Privacy
Jeemem’s services are intended for use by individuals 18 years and older. We do not knowingly collect personal information from children. If we become aware that we’ve inadvertently collected data from a minor, we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding your privacy or personal data, reach out to us:
📞 Phone/WhatsApp: 9990648876 ✉️ Email: beautycare@jeemem.com🏢 Address: C12 M.B. Baderpur Border 110044 🕒 Support Hours: 10AM to 06PM
Jeemem is committed to protecting your privacy while delivering beauty services right to your doorstep. This policy works alongside our Return & Cancellation Policy and Refund Policy to give you full clarity on how we operate.
